declineAgentWork

Declines a work item that’s assigned to an agent. Available in API versions 32.0 and later.

Syntax

Name	Type	Description
workId	String	The ID of the work item that the agent declines.
declineReason	String	The provided reason for why the agent declined the work request.
callback	function	JavaScript method to call when an agent declines the work item associated with the workId.

This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:

Name	Type	Description
success	Boolean	`true` if declining the work item was successful; `false` if declining the work item wasn’t successful.