Introducing Notifications

For users who are frequently away from their desks, knowing when something in Salesforce needs their attention is incredibly important. If they use Salesforce1 on their mobile device, users can get notifications when certain events happen, such as when they receive approval requests or when someone mentions them in Chatter.

Two types of notifications can appear to Salesforce1 users.

• In-app notifications keep users aware of relevant activity while they’re using Salesforce1. By tapping , a user can view the 20 most recent notifications received within the last 90 days.
• Push notifications are alerts that appear on a mobile device when a user has installed the Salesforce1 downloadable app but isn’t using it. These alerts can consist of text, icons, and sounds, depending on the device type. If an administrator enables push notifications for your organization, users can choose individually whether to receive push notifications on their devices.

  Some notifications include text that your users enter in Salesforce. To ensure that sensitive information isn’t distributed through a third-party service without proper authorization, push notifications include minimal content (such as a user’s name) unless you enable full content in push notifications.

  For example, suppose an in-app notification reads: “Allison Wheeler mentioned you: @John Smith, heads-up! New sales strategy for Acme account.” By default, the equivalent push notification would be “Allison Wheeler mentioned you.” However, if you enabled full content in push notifications, this push notification would include the same (full) content as the in-app notification.

  Note

By enabling the option to include full content in push notifications, you’re agreeing on behalf of your company to the terms and conditions displayed when you save the setting. For details, see Salesforce1 Mobile App Notifications in the Salesforce help.