Live Agent Developer's Guide

About This Guide
Prerequisites
API Versions
Customize Deployments with the Deployment APIs
Create Deployments
Log Deployment Activity with the Deployment APIs
Customize Your Chat Window with the Deployment APIs
Customize Chat Buttons with the Deployment APIs
Find and Create Records Automatically with the Deployment APIs
addCustomDetail
findOrCreate
setName
Search for Knowledge Articles with the Deployment APIs
addCustomDetail.doKnowledgeSearch
Find and Create Records Deployment API Code Sample
Customize Automated Chat Invitations with the Deployment APIs
Deployment API Code Sample
Use Pre-Chat to Gather Visitor Information and Set Context for the Agent
Implement a Custom Chat Window Using Visualforce
Use Post-Chat to Wrap Up the Chat Interaction with Your Customer
Set Up Direct-to-Agent Chat Routing with the Deployment APIs
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Search for Knowledge Articles with the Deployment APIs

Use the Deployment API to search for Knowledge articles based on the information that a customer provides in a pre-chat form.