Service Cloud Chat Developer Guide
jSummer '26 (API version 67.0)
Spring '26 (API version 66.0)
Winter '26 (API version 65.0)
Summer '25 (API version 64.0)
Spring '25 (API version 63.0)
Winter '25 (API version 62.0)
Summer '24 (API version 61.0)
Spring '24 (API version 60.0)
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Summer '23 (API version 58.0)
Spring '23 (API version 57.0)
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Summer '22 (API version 55.0)
Spring '22 (API version 54.0)
Winter '22 (API version 53.0)
Summer '21 (API version 52.0)
Spring '21 (API version 51.0)
Winter '21 (API version 50.0)
Summer '20 (API version 49.0)
Spring '20 (API version 48.0)
Winter '20 (API version 47.0)
Summer '19 (API version 46.0)
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Summer '18 (API version 43.0)
Spring '18 (API version 42.0)
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Summer '17 (API version 40.0)
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Spring '16 (API version 36.0)
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Summer '15 (API version 34.0)
Spring '15 (API version 33.0)
Winter '15 (API version 32.0)
Spring '14 (API version 30.0)
About This Guide
Prerequisites
API Versions
Create Deployments
addCustomDetail
setName
addCustomDetail.doKnowledgeSearch
Find and Create Records Deployment API Code Sample
Deployment API Code Sample
Search for Knowledge Articles with the Deployment APIs
Use the Deployment API to search for Knowledge articles based on the information that a
customer provides in a pre-chat form.
-
addCustomDetail.doKnowledgeSearch
Use the knowledgeSearch method to automatically search for Knowledge articles based on criteria in a pre-chat form.