Solutions to Common Problems

If you encounter problems when installing the Force.com IDE, try these troubleshooting techniques.

No Repository Found

Problem

Installation fails with the message, "No repository found at http://media.developerforce.com/force-ide/eclipse42. Error reading update site http://media.developerforce.com/force-ide/eclipse42."

Solution

Configure Eclipse to use your proxy server. You can find these settings in your Eclipse Preferences under General | Network Connections.

No Force.com Perspective (Mac OS X)

Problem

On Mac OS X, the Force.com perspective does not appear in Eclipse, despite having the current version of the Java Runtime Environment.

Solution

Download the full version of the Java SE Development Kit (JDK) from the Java download page.

No Force.com Perspective (Windows)

Problem

Installation succeeds on Windows, but the Force.com perspective does not appear under Windows | Open Perspective | Other.

Solution

Add the explicit path to the JRE in the eclipse.ini file located in the directory where you installed Eclipse. Add this line:

1-vm <full path to your jre>\javaw.exe

Conflicting Dependency

Problem

Attempting to install the Force.com IDE generates the following error.

1Cannot complete the install because of a conflicting dependency.
2  Software being installed: Force.com IDE...

Solution

Move Eclipse to a folder other than the Program Files folder. See this thread for more information.

Other Installation Problems

Didn’t find the answer to your problem? Get help from a product expert on the discussion forums.