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Email Message Capability

If a feed element has this capability, it has an email message from a case.
Property Name Type Description Filter Group and Version Available Version
attachments Email Attachment[] The attachments in the email message. Big, 36.0 36.0
bccAddresses Email Address[] The BCC addresses for the email message. Small, 36.0 36.0
body String The body of the email message. Big, 36.0 36.0
ccAddresses Email Address[] The CC addresses for the email message. Small, 36.0 36.0
direction String The direction of the email message. Values are:
  • Inbound—An inbound message (sent by a customer).
  • Outbound—An outbound message (sent to a customer by a support agent).
Small, 32.0 32.0
emailMessageId String The ID of the email message. Small, 32.0 32.0
fromAddress Email Address The From address for the email message. Small, 36.0 36.0
isRichText Boolean Indicates whether the body of the email message is in rich text format. Small, 36.0 36.0
subject String The subject of the email message. Small, 32.0 32.0
textBody String The body of the email message.

In version 36.0 and later, use the body property.

Important

Big, 32.0 32.0–35.0
toAddresses Email Address[] The To addresses of the email message. Small, 32.0 32.0
totalAttachments Integer The total number of attachments in the email message. Small, 38.0 38.0