Salesforce Console Integration Toolkit Developer Guide
jNewer Version Available
sendMessage()
Sends a new chat message from the agent to a chat with a specific chat key. Available in API version 29.0 or
later.
Syntax
1sforce.console.chat.sendMessage(chatKey:String, message:String, callback:Function)Arguments
| Name | Type | Description |
|---|---|---|
| chatKey | String | The chatKey of the chat where the agent’s message is sent. |
| message | String | The message you would like to send from the agent to the customer in a chat. |
| callback | function | JavaScript method called upon completion of the method. |
Sample Code–Visualforce
1<apex:page >
2 <apex:includeScript value="/support/console/29.0/integration.js"/>
3 <a href="#" onClick="testSendMessage();">Send Message</a>
4
5 <script type="text/javascript">
6
7 function testSendMessage() {
8 //Get the value for 'myChatKey'from the sforce.console.chat.getDetailsByPrimaryTabId() or other chat methods.
9 //These values are for example purposes only
10 var chatKey = 'myChatKey';
11 var text ='This is sample text to send as a message';
12 sforce.console.chat.sendMessage(chatKey, text, sendMessageSuccess);
13 }
14
15 function sendMessageSuccess(result) {
16 //Report whether getting the chat log was successful
17 if (result.success == true) {
18 alert('Message Sent');
19 } else {
20 alert('Sending the message was not successful');
21 }
22 };
23
24
25 </script>
26</apex:page>