Configure the Channel Order App: Define a New Email Service

The first step in configuring the Channel Order App is defining a new Email Service.

From Setup, enter Email Services in the Quick Find box, select Email Services, then select New Email Service.
On the Email Service Information page, enter the following:
- Email Service Name: SFDC Service Order
- Apex Class: ProcessServiceOrderStatus
- Accept Attachments: Text attachments only
- Active (selected)
Leave all other fields blank, including Accept Email From.
Note

Click Save and New Email Address.
On the Email Address Information page, enter the following:
- Email Address: SFDC_Service_Order (auto-populated)
- Active (selected)
- Context User: select a Salesforce admin user
Leave the Accept Email From field blank.
Note
Click Save or Save and New.

Copy the generated email address at the bottom of the confirmation page; you will need it in the next step.
Note

ISVforce Guide