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Which Lightning Template Do I Use?
All Lightning templates for communities support custom Lightning components, but to
completely reconfigure your community, we recommend using the Customer Service (Napili)
template.
- Customer Service (Napili)
- The Customer Service (Napili) template is the most flexible and full-featured template. Users can post questions to the community, search for and view articles, collaborate, and contact support agents by creating cases. This template is also the only one that supports the creation of Lightning Bolt solutions and custom theme layout components, which let you completely transform the look and feel of your community. Because all Lightning Bolt solutions are based on the Customer Service (Napili) template, the customizations described in this guide also apply to Bolt solutions.
- Partner Central
- The Partner Central template is a responsive template designed for channel or third-party sales. You can recruit, build, and grow your partner network to drive channel sales and marketing together in a branded online space. You can configure lead distribution, deal registration, and marketing campaigns, or share training materials and sales collateral in a central space, and use reports to track your pipeline. This template doesn’t support custom theme layout components or the creation of Lightning Bolt solutions.
- Koa and Kokua
- The Koa and Kokua templates are starting a phased retirement so from Summer ’17, you can no longer use these templates to create communities. Salesforce still supports existing communities that were built using Koa and Kokua, but we recommend that you work with Salesforce Support to migrate your existing Koa and Kokua communities.