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Which Experience Builder Template Do I Use?
Depending on which Experience Builder template that you use, you can build Experience
Builder sites using two programming models: the Lightning Web Components model, and the original
Aura Components model. The Build Your Own (LWR) template is based on the new Lightning Web
Runtime (LWR) and can only be used with Lightning web components, not Aura components. Other
templates are based on the Aura Components model and can use both Lightning web components and
Aura components.
- Build Your Own
- Provides the basic pages that every Experience Builder site needs: Home, Create Record, Error, Record Detail, Record List, Related Record List, Search, Check Password, Forgot Password, Login, Login Error, and Register. Add more pages and components as needed for the experience you’re building. To refine the look of your site, customize your branding and themes.
- Build Your Own (LWR)
- Powered by the new Lightning Web Runtime (LWR) platform, this customizable template delivers unparalleled page performance and improves developer productivity. Quickly build pixel-perfect pages and develop Lightning web components and themes to match your unique brand.
- Suitable for developers, consulting partners, and ISVs who are familiar with developing custom Lightning web components, and working with Salesforce DX, User Interface API, and Apex.
- See the LWR Sites for Experience Cloud guide.
- Customer Account Portal
- A private and secure place for customers to access and update their account information. Improve customer relationships and decrease service costs by letting customers work in the portal. Customers can see and pay invoices, update their account information, and search your knowledge base for answers to their most frequent questions.
- Customer Service
- A powerful, responsive self-service template with multiple prebuilt theme options. The Customer Service template lets users post questions to the community, search for and view articles, collaborate, and contact support agents by creating cases. Supports Knowledge, Chatter Questions, and cases.
- Partner Central
- A flexible, responsive template designed for channel sales workflows. Recruit, build, and grow your partner network to drive channel sales and marketing together in a branded online space. Easily configure lead distribution, deal registration, and marketing campaigns. Share training materials and sales collateral in a central space, and use reports to track your pipeline.
- Help Center
- A public-access, self-service community that exposes the articles that you make available from your knowledge base. You reduce the load on your customer support team, and your users get the satisfaction of finding their own solutions.