Omni-Channel Developer Guide
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Step 2: Create a PushTopic for PendingServiceRouting
A PushTopic is a query that is the basis for notifying listeners of changes to records
in an organization. Create a PushTopic for PendingServiceRouting so partners
can receive event notifications.
Reference the following code sample to create a PushTopic using Apex code. If you need help
creating a PushTopic, see Create a PushTopic in the
Force.com Streaming API Developer
Guide.
1PushTopic pushTopic = new PushTopic();
2pushTopic.Name = myPSR;
3pushTopic.Query = 'Select Id, Serial, QueueId, WorkItemId, IsPushed, ServiceChannelId, LastDeclinedAgentSession, CreatedDate from PendingServiceRouting where RoutingModel = 'ExternalRouting'';
4pushTopic.ApiVersion = 39.0;
5pushTopic.NotifyForOperationCreate = true;
6pushTopic.NotifyForOperationUpdate = true;
7pushTopic.NotifyForOperationDelete = true;
8pushTopic.NotifyForFields = 'Referenced';
9insert pushTopic;