Set Up Omni-Channel Developer Guide
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Step 2: Create a PushTopic for PendingServiceRouting
A PushTopic is a query that is the basis for notifying listeners of changes to records
in an organization. Create a PushTopic for PendingServiceRouting so partners
can receive event notifications.
Reference the following code sample to create a PushTopic using Apex code. If you need help creating a PushTopic, see Create a PushTopic in the Streaming API Developer Guide.
PushTopic events use the following database values to indicate work status:
- ASSIGNED (0, “Assigned”)
- UNAVAILABLE (1, “Unavailable”)
- DECLINED (2, “Declined”)
- OPENED (3, “Opened”)
- CLOSED (4, “Closed”)
- DECLINED_ON_PUSH_TIMEOUT (5, “DeclinedOnPushTimeout”)
- CANCELLED (6, “Canceled”)
- TRANSFERRED (7, “Transferred”)