closeAgentWork for Lightning Experience

Changes the status of a work item to “Closed” and removes it from the list of work items in the Omni-Channel utility.

Arguments

Name	Type	Description
workId	string	The ID of the work item that’s closed.
callback	function	JavaScript method to call when the work item associated with the workId is closed.

Component code:

Controller code:

This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:

Name	Type	Description
success	boolean	`true` if closing the work item was successful; `false` if closing the work item wasn’t successful.