CallCenter

Represents the Call Center definition used to integrate Salesforce with a third-party computer-telephony integration (CTI) system.

File Suffix and Directory Location

CallCenter components have the suffix callCenter and are stored in the callCenters folder.

Version

CallCenter components are available in API version 27.0 and later.

Fields

Field Name	Field Type	Description
adapterUrl	string	Optional field. A URL that points to an adapter.
displayName	string	The display name of this call center.
displayNameLabel	string	The label of the displayName field in Call Center setup page.
internalNameLabel	string	The label of the internalName field in Call Center setup page.
version	string	The version of this call center.
sections	CallCenterSection[]	Custom setup items defined for this call center.

CallCenterSection

Field Name	Field Type	Description
items	CallCenterItem[]	Contains the label, name, and value that describe the sections.
label	string	The label of the section.
name	string	The name of the section.

CallCenterItem

Field Name	Field Type	Description
label	string	The label of the custom setup item.
name	string	The name of the custom setup item.
value	int or URL	The value of the custom setup item.

Declarative Metadata Sample Definition

The following is an example of a CallCenter component:

1<?xml version="1.0" encoding="UTF-8"?>
2<CallCenter xmlns="http://soap.sforce.com/2006/04/metadata">
3    <adapterUrl>http://localhost:11000</adapterUrl>
4    <displayName>Demo Call Center Adapter</displayName>
5    <displayNameLabel>Display Name</displayNameLabel>
6    <internalNameLabel>Internal Name</internalNameLabel>
7    <sections>
8        <items>
9            <label>Description</label>
10            <name>reqDescription</name>
11            <value>Demo Call Center Adapter</value>
12        </items>
13        <items>
14            <label>CTI Connector ProgId</label>
15            <name>reqProgId</name>
16            <value>DemoAdapter.DemoAdapter.1</value>
17        </items>
18        <items>
19            <label>Version</label>
20            <name>reqVersion</name>
21            <value>3.0</value>
22        </items>
23        <items>
24            <label>CTI Adapter URL</label>
25            <name>reqAdapterUrl</name>
26            <value>http://localhost:11000</value>
27        </items>
28        <label>General Information</label>
29        <name>reqGeneralInfo</name>
30    </sections>
31    <sections>
32        <items>
33            <label>Outside Prefix</label>
34            <name>reqOutsidePrefix</name>
35            <value>1</value>
36        </items>
37        <items>
38            <label>Long Distance Prefix</label>
39            <name>reqLongDistPrefix</name>
40            <value>1</value>
41        </items>
42        <items>
43            <label>International Prefix</label>
44            <name>reqInternationalPrefix</name>
45            <value>01</value>
46        </items>
47        <label>Dialing Options</label>
48        <name>reqDialingOptions</name>
49    </sections>
50    <version>4</version>
51</CallCenter>

Metadata API Developer Guide