Metadata API Developer Guide
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Skill
Represents the settings for a skill used for field service or to route chats to agents in Live Agent, such as the name of the skill and which agents the skills are assigned to. This type extends the Metadata metadata type and inherits its fullName field.
File Suffix and Directory Location
Skill values are stored in the <developer_name>.skill file in the skills directory.
Version
Skill is available in API version 28.0 and later.
Fields
| Field Name | Field Type | Description |
|---|---|---|
| assignments | SkillAssignments | Specifies how skills are assigned to Live Agent users. Skills can be assigned to sets of users or sets of profiles. |
| description | string | Specifies the description of the skill. This field is available in API version 38.0 and later. |
| label | string | Specifies the name of the skill. |
Fields
| Field Name | Field Type | Description |
|---|---|---|
| profiles | SkillProfileAssignments | Specifies the profiles that are associated with a specific skill. |
| users | SkillUserAssignments | Specifies the users that are associated with a specific skill. |
Fields
| Field Name | Field Type | Description |
|---|---|---|
| profile | string | Specifies the custom name of the profile associated with a specific skill. |
Fields
| Field Name | Field Type | Description |
|---|---|---|
| user | string | Specifies the username of the user associated with a specific skill. |
Declarative Metadata Sample Definition
This is a sample of a skill file.
1<?xml version="1.0" encoding="UTF-8"?>
2<Skill xmlns="http://soap.sforce.com/2006/04/metadata">
3 <label>My Skill 1</label>
4 <assignments>
5 <profiles>
6 <profile>LiveAgentOperator</profile>
7 <profile>LiveAgentSupervisor</profile>
8 </profiles>
9 <users>
10 <user>jdoe@acme.com</user>
11 </users>
12 </assignments>
13</Skill>