Live Agent REST API Developer Guide

Understanding Live Agent REST Resources
Making Requests with Your Live Agent API Endpoint
Request Headers
Your Message Long Polling Loop
Live Agent REST API Resources
Create a Live Agent Session
Create a Chat Visitor Session
Monitor Chat Activity
ChasitorNotTyping
ChasitorSneakPeek
ChasitorTyping
ChatEnd
ChatMessage
CustomEvent
Messages
Live Agent REST API Messages Response Objects
AgentDisconnect
AgentNotTyping
AgentTyping
ChasitorSessionData
ChatEnded
ChatEstablished
ChatMessage
ChatRequestFail
ChatRequestSuccess
ChatTransferred
CustomEvent
NewVisitorBreadcrumb
QueueUpdate
MultiNoun
Customize the Chat Visitors’ Experience
Request Bodies for Live Agent REST API
Response Bodies for Live Agent REST API
Live Agent REST API Data Types
Status Codes and Error Responses
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QueueUpdate

Indicates the new position of the chat visitor in the chat queue when the visitor’s position in the queue changes.

Syntax

Available since release
This resource is available in API versions 29.0 and later.
Response body
QueueUpdate response