ReconnectSession

This request should only be made if you receive a 503 response status code, indicating that the affinity token has changed for your Live Agent session. When you receive a 503 response status code, you must cancel any existing inbound or outbound requests.

The data in outbound requests will be temporarily stored and resent once the session is reestablished. Upon receiving the response for the ReconnectSession request, you can start polling for messages.

The first response will be a ChasitorSessionData message containing the data from the previous session that will be restored once the session is reestablished. After receiving that message, you can proceed to send the existing messages that were canceled upon receiving the 503 response status code.

Syntax

URI

https://hostname/chat/rest/System/ReconnectSession

Available since release

This resource is available in API versions 37.0 and later.

Formats

JSON

HTTP methods

GET

Request headers

X-LIVEAGENT-API-VERSION

X-LIVEAGENT-AFFINITY

X-LIVEAGENT-SESSION-KEY

Request parameters

Name	Type	Description
ReconnectSession.offset	Number	The event offset from the most recent Messages request that your client received.

Query parameters

None

Request body

None

Response body

ReconnectSession