Snap-Ins for Web Developer Guide

Snap-Ins for Web Developer Guide
Customize Your Web Snap-In
Customize Snap-Ins Chat
Customize Chat Parameters
Specify Chat Images
Display the Default Chat Button
Customize the Online, Offline, and Loading Chat Text
Set a Routing Order
Load Files for Custom Chat Events
Set Up and Customize an Automated Invitation
Get Chat Event Notifications
Create Custom Chat Events
Create a Snippet Settings File
Enhance Pre-Chat
Custom Lightning Components
Code Snippet Versions
PDF

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Customize Snap-Ins Chat Parameters

Customize certain parameters that affect the appearance and behavior of the chat snap-in so that the chat experience reflects your company’s branding. Use these parameters to customize the pre-chat banner image, logo, waiting state image, and your agent and Einstein Bots avatar pictures. Customize the wording that appears on the snap-in when the chat is loading, when agents are online, and when agents are offline. Set a routing order and load your files for custom chat events.