Embedded Service for Web Developer Guide

Embedded Service for Web Developer Guide
Customize Your Embedded Component
Customize Embedded Chat
Customize Chat Parameters
Specify Chat Images
Display the Default Chat Button
Customize the Online, Offline, and Loading Chat Text
Set a Routing Order
Load Files for Custom Chat Events
Modify the Post-Chat
Set Up and Customize an Automated Invitation
Get Chat Event Notifications
Create Custom Chat Events
Create a Snippet Settings File
Enhance Pre-Chat
Custom Aura Components
Lightning Web Components for Embedded Service for Web
Multiple Components with Lightning Out
Code Snippet Versions
PDF

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Customize Embedded Chat Parameters

Customize certain parameters that affect the appearance and behavior of the chat window so that the chat experience reflects your company’s branding. Use these parameters to customize the pre-chat banner image, logo, waiting state image, and your agent and Einstein Bots avatar pictures. Customize the wording that appears on the chat window when the chat is loading, when agents are online, and when agents are offline. Set a routing order and load your files for custom chat events.