SocialCustomerServiceSettings | Metadata API Developer Guide

Represents which Social Business Rules option has been saved to format inbound content from social posts to cases.

File Suffix and Directory Location

SocialCustomerServiceSettings components have the suffix settings and are stored in the settings folder.

Version

SocialCustomerServiceSettings is available in API version 41.0 and later.

Fields

Field Name	Field Type	Description
caseSubjectOption	CaseSubjectOption (enumeration of type string)	Required. Specifies an option from which inbound social content is formatted to appear in case records’ Case Subject field. Valid values are: `SocialPostSource` `SocialPostContent` `BuildCustom`

Declarative Metadata Sample Definition

This is a sample of a SocialCustomerServiceSettings.settings file.

1<?xml version="1.0" encoding="UTF-8"?>
2<Package xmlns="http://soap.sforce.com/2006/04/metadata">
3    <types>
4      <members>*</members>
5      <name>Settings</name>
6    </types>
7    <version>41.0</version>
8</Package>

Wildcard Support in the Manifest File

The wildcard character * (asterisk) in the package.xml manifest file doesn’t apply to metadata types for feature settings. The wildcard applies only when retrieving all settings, not for an individual setting. For details, see Settings. For information about using the manifest file, see Deploying and Retrieving Metadata with the Zip File.