Omni-Channel Developer Guide

Omni-Channel Developer Guide
Omni-Channel SOAP API Objects
AgentWork
OmniSupervisorConfig
OmniSupervisorConfigGroup
OmniSupervisorConfigProfile
OmniSupervisorConfigUser
PendingServiceRouting
PresenceConfigDeclineReason
PresenceDeclineReason
PresenceUserConfig
PresenceUserConfigProfile
PresenceUserConfigUser
QueueRoutingConfig
ServiceChannel
ServiceChannelStatus
ServicePresenceStatus
UserServicePresence
Omni-Channel Objects for the Salesforce Console
External Routing for Omni-Channel
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PresenceUserConfigUser

Represents a configuration that determines the settings that are assigned to a presence user. These user-level configurations override profile-level configurations. This object is available in API version 32.0 and later.

Supported Calls

create(), delete(), query(), retrieve()

Fields

Field Details
PresenceUserConfigId
Type
reference
Properties
Create, Filter, Group, Sort
Description
The ID of the presence configuration.
UserId
Type
reference
Properties
Create, Filter, Group, Sort
Description
The ID of the user who’s associated with this presence configuration. A user can be associated with only one presence configuration.