Salesforce Console Developer Guide

Salesforce Console Developer Guide
How are the Classic and Lightning APIs Different?
Lightning Experience API
Get to Know the Lightning Console
Get to Know the Utility Bar
Lightning Console JavaScript API Syntax
Using Background Utility Items
Using Pop-Out Utilities
Using Events in Lightning Console Apps
Using Page Context in the Utility Bar API
Using Page References to Open Console Workspace Tabs and Subtabs
Debugging
Methods for Lightning Experience
Methods for Navigation Items
Methods for Workspace Tabs and Subtabs
Methods for the Utility Bar
Methods for Chat
Methods for Omni-Channel
acceptAgentWork()
closeAgentWork()
declineAgentWork()
getAgentWorkload()
getAgentWorks()
getServicePresenceStatusChannels()
getServicePresenceStatusId()
login()
logout()
setServicePresenceStatus()
Events for Lightning Experience
Salesforce Classic API
Other Resources
PDF

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getServicePresenceStatusId for Lightning Experience

Retrieves an agent’s current presence status.

Sample Code

Component code:

Controller code:

Response

This method returns a promise that, upon success, resolves to an object, containing the following fields.

Name Type Description
statusName string The name of the agent’s current presence status.
statusApiName string The API name of the agent’s current presence status.
statusId string The ID of the agent’s current presence status.