getServicePresenceStatusId for Lightning Experience

Retrieves an agent’s current presence status.

Sample Code

Component code:

1<aura:component implements="flexipage:availableForAllPageTypes" access="global" >
2    <lightning:omniToolkitAPI aura:id="omniToolkit" />
3    <lightning:button label="Get Status" onclick="{! c.getStatus }" />
4</aura:component>

Controller code:

1({
2    getStatus: function(cmp, evt, hlp) {
3        var omniAPI = cmp.find("omniToolkit");
4        omniAPI.getServicePresenceStatusId().then(function(result) {
5            console.log('Status Id is: ' + result.statusId);
6        }).catch(function(error) {
7            console.log(error);
8        });
9    }        
10})

Response

This method returns a promise that, upon success, resolves to an object, containing the following fields.

Name	Type	Description
statusName	string	The name of the agent’s current presence status.
statusApiName	string	The API name of the agent’s current presence status.
statusId	string	The ID of the agent’s current presence status.

Salesforce Console Developer Guide

getServicePresenceStatusId for Lightning Experience

Sample Code

Response