Omni-Channel Developer Guide

Omni-Channel Developer Guide
Omni-Channel SOAP API Objects
AgentWork
OmniSupervisorConfig
OmniSupervisorConfigGroup
OmniSupervisorConfigProfile
OmniSupervisorConfigUser
PendingServiceRouting
PresenceConfigDeclineReason
PresenceDeclineReason
PresenceUserConfig
PresenceUserConfigProfile
PresenceUserConfigUser
QueueRoutingConfig
ServiceChannel
ServiceChannelStatus
ServicePresenceStatus
UserServicePresence
Omni-Channel Objects for the Salesforce Console
External Routing for Omni-Channel
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PresenceConfigDeclineReason

Represents the settings for a decline reason that a presence user provides when declining work. This object is available in API version 37.0 and later.

Supported Calls

create(), delete(), describeSObjects(), query(), retrieve()

Fields

Field Details
PresenceDeclineReasonId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort
Description
The ID of the PresenceDeclineReason record.
PresenceUserConfigId
Type
reference
Properties
Create, Filter, Group, Sort
Description
The ID of the PresenceUserConfig record where the decline reasons are added.