PresenceConfigDeclineReason

Represents the settings for a decline reason that a presence user provides when declining work. This object is available in API version 37.0 and later.

Supported Calls

create(), delete(), describeSObjects(), update(), query(), retrieve()

Special Access Rules

To access this object, Omni-Channel must be enabled.

As of Spring ’20 and later, only authenticated internal and external users can access this object.

Fields

Field	Details
PresenceDeclineReasonId	Type reference Properties Create, Filter, Group, Nillable, Sort Description The ID of the PresenceDeclineReason record.
PresenceUserConfigId	Type reference Properties Create, Filter, Group, Sort Description The ID of the PresenceUserConfig record where the decline reasons are added.

Omni-Channel Developer Guide

PresenceConfigDeclineReason

Supported Calls

Special Access Rules

Fields