| CapacityPercentage |
- Type
- percent
- Properties
- Create, Filter, Nillable, Sort
- Description
- The percentage of an agent’s capacity for work items
that’s consumed by a specific type of work item from
this service channel.
For example, you might give
phone calls a capacity percentage of
100. If an agent receives a
phone call, the agent won’t receive new work items
until the call ends, because at that point the
agent’s capacity will have reached 100%.
This
field is available in API version 32.0 and earlier.
For later API versions, you can set the capacity
percentage of work items on the QueueRoutingConfig
object.
|
| CapacityWeight |
- Type
- double
- Properties
- Create, Filter, Nillable, Sort
- Description
- The amount of an agent’s capacity for work items that’s
consumed by a work item from this service channel.
For
example, if an agent has a capacity of
6, and cases are assigned a
capacity weight of 2, an agent
can be assigned up to 3 cases before the agent is at
capacity and can’t receive new work
items.
This field is available in API version
32.0 and earlier. For later API versions, you can
set the capacity weight of work items on the QueueRoutingConfig
object.
|
| DeveloperName |
- Type
- string
- Properties
- Create, Filter, Group, Sort, Update
- Description
- The unique name of the object in the API. This name can contain only underscores and alphanumeric
characters, and must be unique in your org. It must begin with a letter, not include
spaces, not end with an underscore, and not contain two consecutive underscores. In managed
packages, this field prevents naming conflicts on package installations. With this
field, a developer can change the object’s name in a managed package and the
changes are reflected in a subscriber’s organization.
When
creating large sets of data, always specify a unique DeveloperName
for each record. If no DeveloperName is specified, performance may
slow while Salesforce generates one for each record.
|
| DoesMinimizeWidgetOnAccept |
- Type
- boolean
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- Automatically minimizes the Omni-Channel widget when an
agent accepts work. The default value is false.
|
| Language |
- Type
- picklist
- Properties
- Create,
Filter, Group, Nillable, Restricted picklist,
Sort
- Description
- The language of the service channel.
|
| MasterLabel |
- Type
- string
- Properties
- Create, Filter, Group, Sort, Update
- Description
- The label of the service channel.
|
| RelatedEntity |
- Type
- picklist
- Properties
- Create, Filter, Group, Restricted picklist, Sort,
Unique
- Description
- The type of object that’s associated with this service
channel. This field is unique within your
organization.
|
| SecRoutingPriorityField |
- Type
- picklist
- Properties
- Create, Filter, Group,Restricted picklist, Sort,
Update
- Description
- The name of the standard field or the id of the custom
field that is used for secondary routing priority. This
field is unique within your organization.
|
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