Omni-Channel Developer Guide

Omni-Channel Developer Guide
Omni-Channel SOAP API Objects
AgentWork
AgentWorkSkill
OmniSupervisorConfig
OmniSupervisorConfigGroup
OmniSupervisorConfigProfile
OmniSupervisorConfigUser
PendingServiceRouting
PresenceConfigDeclineReason
PresenceDeclineReason
PresenceUserConfig
PresenceUserConfigProfile
PresenceUserConfigUser
QueueRoutingConfig
ServiceChannel
ServiceChannelFieldPriority
ServiceChannelStatus
ServicePresenceStatus
ServiceResource
SkillRequirement
UserServicePresence
Omni-Channel Metadata API Types
Omni-Channel Objects for the Salesforce Console
External Routing for Omni-Channel
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OmniSupervisorConfigProfile

Represents a configuration that determines the Omni-Channel Supervisor settings that are assigned to users who are assigned to a specific profile. User-level configurations override profile-level configurations. This object is available in API version 41.0 and later.

Supported Calls

create(), delete(), query(), update(), retrieve()

Special Access Rules

To access this object, Omni-Channel must be enabled.

Fields

Field Details
OmniSupervisorConfigId
Type
reference
Properties
Create, Filter, Group, Sort
Description
The ID of the Omni-Channel Supervisor configuration.
ProfileId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort
Description
The ID of the profile associated with this Omni-Channel Supervisor configuration. A profile can be associated with only one Omni-Channel Supervisor configuration.