ISVforce Guide

Welcome to the ISVforce Guide
ISVforce Quick Start
Grow Your AppExchange Business
Design and Build Your Solution
Package and Test Your Solution
Pass the AppExchange Security Review
Publish Your Solution on AppExchange
Sell on AppExchange with Checkout
Monitor Performance with Analytics for AppExchange Partners
Manage Orders
Channel Order App
Set Up the Channel Order App
Install the Channel Order App
Assign Permission Sets to Channel Order App Users
Define a Channel Order App Email Service
Connect the Channel Order App to Salesforce
Display Customers in the Channel Order App
Assign Page Layouts in the Channel Order App
Upgrade the Channel Order App
Manage Orders in the Channel Order App
Channel Order Apex API
Manage Licenses
Manage Features
Provide a Free Trial of Your Solution
Support Your AppExchange Customers
Update Your Solution
Appendices
Glossary
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Define a Channel Order App Email Service

After you assign Channel Order App (COA) permission sets, define an email service to make your org ready to sync your product catalog.

User Permissions Needed
To configure Apex email services and email service addresses: Modify All Data
  1. Log in to the org where the COA is installed.
  2. From Setup, enter Email Services in the Quick Find box, then click Email Services.
  3. Click New Email Service.
  4. Specify values for the following fields. Leave the other fields as is.
    Field Value
    Email Service Name SFDC Service Order
    Apex Class ProcessServiceOrderStatus
    Accept Attachments Text attachments only
    Active Select to enable
  5. Click Save and New Email Address.
  6. Specify values for the following fields. Leave the other fields as is.
    Field Value
    Email Service Name SFDC_Service_Order
    Active Select to enable
    Context User Select a Salesforce admin in your org
  7. For Accept Email From, remove the autopopulated email address. This field must be blank. Otherwise, the email service can’t connect to Salesforce.
  8. Click Save. Salesforce generates a unique address for the email service (1), which the COA uses to sync your product data.
    A callout to the address of the email service in Setup
  9. Confirm that the COA Admin User permission set is assigned to the email service’s context user. If the context user doesn’t have this permission set, assign it to them.