Salesforce Health Cloud Developer Guide

Health Cloud Developer Guide
Health Cloud Data Model
Health Cloud Associated Objects
Health Cloud Fields on Standard Objects
Patient Creation
Creating and Importing Documents
Intelligent Appointment Management
Architecture
Data Model
User Workflow
Operations
HealthCloudExt Namespace
Code Sets and Code Set Bundles
Working With Electronic Health Records
Emergency Response Management
Health Cloud Business APIs
Health Cloud Metadata APIs
Health Cloud Custom Metadata Types
Health Cloud Empower Components for Experience Cloud Sites
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Architecture

Managing appointments from Health Cloud requires identifying the source system's time slot support; implementing the Health Cloud global interface; transforming the input request to fit the source electronic health records (EHR) system; routing the request to the EHR system; and getting the appointment information back.

The external appointment management system is commonly part of a larger electronic health records (EHR) system. The integration between Health Cloud and the EHR can be direct or via integration middleware such as Mulesoft.

The Salesforce Provider data model provides the getProviders() call to filter and show providers in the UI.

REST callouts from Health Cloud point to the source system of truth for appointment availability and booking. If implementing the default REST endpoints called by Health Cloud is not right for your context, you can provide your own Apex class and integrate with your appointment management system in your own way.

Appointment booking architecture

Health Cloud makes appointment scheduling requests to the external system, and does not persist provider availability or replace the existing systems that healthcare teams directly use in practice facilities. The external appointment management system manages all information about health care provider availability and is the ultimate authority on appointment status.

Use Salesforce platform Named Credentials to configure the endpoint base URI and authentication.