Salesforce Mobile Notifications Implementation Guide

Mobile Notifications Overview
Steps for Implementing Mobile Notifications
Step 1. Developer Registration with Mobile OS Vendors
Step 2. Creating a Connected App
Create a Connected App for Android
Create a Connected App for Apple iOS
Testing Your Connected App Push Configuration
Send Test Push Notifications to APNS
Send Test Push Notifications to FCM for Android
Check a User's Mobile Push Registrations
Step 3. Configure Your Mobile SDK App
Step 4. Packaging Components for Customer Organizations
Sending Mobile Notifications
Using the Connect REST API Push Notification Resource (Optional)
Reference
PDF

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Check a User's Mobile Push Registrations

From a User page in your organization, an administrator can easily check which of the user’s devices are currently registered for push notifications. Checking the registrations may help you troubleshoot push notification failures.
  1. In Setup, enter Users in the Quick Find box, then select Users.
  2. Select a user’s name from the Full Name column.
  3. Under User Detail, click View next to Mobile Push Registrations.

If a device you expected doesn’t appear in the list, it doesn’t necessarily mean that the device isn’t properly configured. Mobile push registrations are volatile and depend on the device state as well as the mobile app state.

Note