Service Cloud Voice with Partner Telephony Developer Guide

Service Cloud Voice with Partner Telephony Developer Guide
Set Up and Publish Your Partner Telephony Package
Set Up Your Production Org
Connect Your Telephony System to Salesforce
Set Up Authentication
Develop Your Solution
Advanced Concepts
Desk Phone Support
Communicating with Lightning Components
Queued Callbacks
Replay Active Calls on Refresh
Host the Connector as a Visualforce Page
Voice Resiliency
Call Scenario Diagrams
External Routing
Connector API Reference
Object Reference
Troubleshooting
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Voice Resiliency

The Voice Resiliency service allows customers to continue using basic voice features such as inbound calling, outbound calling, transfers, and callbacks when the voice call record creation fails.

A voice call record is created by Salesforce when Salesforce receives a CALL_STARTED event where the payload has callAttributes.voiceCallId as undefined.

Voice Resiliency is designed to ensure that calls can go through, but certain Voice features don’t work when Voice Resiliency is in effect.