Service Cloud Voice for Partner Telephony Developer Guide

Overview
Recent Changes
Publish Partner Telephony Package
Set Up Your Production Org
Connect Telephony System to Salesforce
Set Up Authentication
Customize Your Implementation
Start Calls
Post-Call Actions
Route Calls
Transfer Calls
Desk Phone Support
Additional Info
Einstein Conversation Insights (Call Coaching)
Replay Active Calls on Refresh
Host the Connector as a Visualforce Page
Voice Resiliency
Call Scenario Diagrams
Line-Specific Controls
Connector API Reference
Object Reference
Apex Reference
Troubleshooting
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Voice Resiliency

The Voice Resiliency service allows customers to continue using basic voice features such as inbound calling, outbound calling, transfers, and callbacks when the voice call record creation fails.

A voice call record is created by Salesforce when Salesforce receives a CALL_STARTED event where the payload has callAttributes.voiceCallId as undefined.

Voice Resiliency is designed to ensure that calls can go through, but certain Voice features don’t work when Voice Resiliency is in effect.