Salesforce Console Developer Guide
jNewer Version Available
sendCTIMessage()
Sends a message to the CTI adapter or Open CTI. This method is for computer-telephony integration (CTI);
it’s only available in API version 24.0 or later.
Syntax
1sforce.console.cti.sendCTIMessage( msg, (optional) callback:Function )Arguments
| Name | Type | Description |
|---|---|---|
| msg | string | Message to send to the adapter. |
| callback | function | JavaScript method called when the message is sent. |
Sample Code–Visualforce
1<apex:page>
2 <apex:includeScript value="/support/console/53.0/integration.js"/>
3 <script type="text/javascript">
4
5 var callback = function (result) {
6 if (result.success) {
7 alert('CTI message was sent successfully!');
8 } else {
9 alert('CTI message was not sent successfully.');
10 }
11 };
12
13 //Note that we are using the CTI submodule here
14 sforce.console.cti.sendCTIMessage('/ANSWER?LINE_NUMBER=1', callback);
15 </script>
16</apex:page>Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
| Name | Type | Description |
|---|---|---|
| success | boolean | true if sending the message was successful; false if sending the message wasn’t successful. |