Salesforce Console Integration Toolkit Developer's Guide
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sendCTIMessage()
Sends a message to the CTI adapter or Open CTI. This method is for computer-telephony integration (CTI);
it’s only available in API version 24.0 or later.
Syntax
1sforce.console.cti.sendCTIMessage( msg, (optional) callback:Function )Arguments
| Name | Type | Description |
|---|---|---|
| msg | string | Message to send to the adapter. |
| callback | function | JavaScript method called when the message is sent. |
Sample Code–Visualforce
1swfobject.registerObject("clippy.codeblock-1", "9");
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17<apex:page>
18 <apex:includeScript value="/support/console/24.0/integration.js"/>
19 <script type="text/javascript">
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21 var callback = function (result) {
22 if (result.success) {
23 alert('CTI message was sent successfully!');
24 } else {
25 alert('CTI message was not sent successfully.');
26 }
27 };
28
29 //Note that we are using the CTI submodule here
30 sforce.console.cti.sendCTIMessage('/ANSWER?LINE_NUMBER=1', callback);
31 </script>
32</apex:page>Response
This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
| Name | Type | Description |
|---|---|---|
| success | boolean | true if sending the message was successful; false if sending the message wasn’t successful. |