PresenceUserConfigProfile

Represents a configuration that determines the settings that are assigned to presence users who are assigned to a specific profile. User-level configurations override profile-level configurations. This object is available in API version 32.0 and later.

Supported Calls

create(), delete(), query(), update(), retrieve()

Special Access Rules

To access this object, Omni-Channel must be enabled.

As of Spring ’20 and later, only authenticated internal and external users can access this object.

Fields

Field	Details
PresenceUserConfigId	Type reference Properties Create, Filter, Group, Sort Description If an individual user is also assigned a presence configuration through the PresenceUserConfigProfile, this configuration will override that.
ProfileId	Type reference Properties Create, Filter, Group, Sort Description The ID of the profile that’s associated with this presence configuration. A profile can be associated with only one presence configuration.

Omni-Channel Developer Guide

PresenceUserConfigProfile

Supported Calls

Special Access Rules

Fields