Service Cloud Voice for Partner Telephony Developer Guide

Overview
Set Up and Publish Your Partner Telephony Package
Set Up Your Production Org
Connect Your Telephony System to Salesforce
Set Up Authentication
Develop Your Solution
Accept Inbound Calls in Omni-Channel
Integrate Incoming Voice Call Creation
Make Outbound Calls in Omni-Channel
Transfer Calls in Omni-Channel
Record Linking
Record Calls
Transcribe Calls in Real Time with the Create Transcript API
Post-Call CTR Sync with the Update VoiceCall API
Understand Agent Statuses
Timed After Conversation Work
Handling Missed Calls and Call Errors
Advanced Concepts
Connector API Reference
Object Reference
Apex Reference
Troubleshooting
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Accept Inbound Calls in Omni-Channel

Now that you’ve added support for inbound calls, open the Voice Call Simulator and click New Inbound Call.

For details, see Test Your Implementation with the Voice Call Simulator.

The call appears in the Omni-Channel utility. Omni-Channel utility window.To accept the call, click the checkmark. You can mute, unmute, transfer, and end the call. Salesforce opens the VoiceCall record that is created. Omni-Channel utility and opened voice call record.