Service Cloud Voice for Partner Telephony Developer Guide

Overview
Recent Changes
Publish Partner Telephony Package
Set Up Your Production Org
Add Support for Voice Resiliency
Connect Telephony System to Salesforce
Set Up Authentication
Customize Your Implementation
Start Calls
Accept Inbound Calls in Omni-Channel
Integrate Incoming Voice Call Creation
Make Outbound Calls in Omni-Channel
Record Linking
Queued Callbacks
Outbound Dialers
Enable the Phone Book for Outbound Calls
Set the Voice Call Record Type
Send Voicemails to Agents
Hide Call Controls
During Call Actions
Post-Call Actions
Route Calls
Transfer Calls
Desk Phone Support
Additional Info
Service Cloud Contact Center Connector API Reference
Apex Reference
Troubleshooting
PDF

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Accept Inbound Calls in Omni-Channel

Now that you’ve added support for inbound calls, open the Voice Call Simulator and click New Inbound Call.

For details, see Test Your Implementation with the Voice Call Simulator.

The call appears in the Omni-Channel utility. Omni-Channel utility window.To accept the call, click the checkmark. You can mute, unmute, transfer, and end the call. Salesforce opens the VoiceCall record that is created. Omni-Channel utility and opened voice call record.