Salesforce Console Developer Guide
jNewer Version Available
declineChat()
Declines a chat request. Available in API version 29.0 or
later.
This method isn't supported with Omni-Channel in API version
37.0 or later.
Syntax
1sforce.console.chat.declineChat(chatKey:String, (optional)callback:Function)Arguments
| Name | Type | Description |
|---|---|---|
| chatKey | String | The chat key for the request you wish to decline. |
| callback | function | JavaScript method called upon completion of the method. |
Sample Code–Visualforce
1<apex:page>
2 <apex:includeScript value="/support/console/54.0/integration.js"/>
3 <a href="#" onClick="testDeclineChat();return false;">Decline Chat</a>
4
5 <script type="text/javascript">
6 function testDeclineChat() {
7 //Get the value for 'myChatKey'from the getChatRequests() or onChatRequested() methods.
8 //These values are for example purposes only
9 var chatKey = 'myChatKey';
10 sforce.console.chat.declineChat(chatKey, declineSuccess);
11 }
12
13
14 function declineSuccess(result) {
15 //Report whether declining the chat was succesful
16 if (result.success == true) {
17 alert('Declining the chat was successful');
18 } else {
19 alert('Declining the chat was not successful');
20 }
21 };
22 </script>
23</apex:page>