Set Up Omni-Channel Developer Guide
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Omni-Channel Metadata API Types
Newer Version Available
Omni-Channel Objects for the Salesforce Console
Omni-Channel lets your call center route any type of incoming work item to the most
qualified, available agents.
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Omni-Channel Objects for the Salesforce Console Integration Toolkit
The Salesforce Console Integration Toolkit includes several objects that let you control how Omni-Channel works within the Salesforce console for your organization. -
Omni-Channel Objects for the Lightning Console JavaScript API
Omni-Channel lets your call center route any type of incoming work item to the most qualified, available agents. The Lightning Console JavaScript API for Lightning Experience includes several objects that let you control how Omni-Channel works within the Lightning Service Console for your organization.