Omni-Channel Developer Guide
jSummer '26 (API version 67.0)
Spring '26 (API version 66.0)
Winter '26 (API version 65.0)
Summer '25 (API version 64.0)
Spring '25 (API version 63.0)
Winter '25 (API version 62.0)
Summer '24 (API version 61.0)
Spring '24 (API version 60.0)
Winter '24 (API version 59.0)
Summer '23 (API version 58.0)
Spring '23 (API version 57.0)
Winter '23 (API version 56.0)
Summer '22 (API version 55.0)
Spring '22 (API version 54.0)
Winter '22 (API version 53.0)
Summer '21 (API version 52.0)
Spring '21 (API version 51.0)
Winter '21 (API version 50.0)
Summer '20 (API version 49.0)
Spring '20 (API version 48.0)
Winter '20 (API version 47.0)
Summer '19 (API version 46.0)
Spring '19 (API version 45.0)
Winter '19 (API version 44.0)
Summer '18 (API version 43.0)
Spring '18 (API version 42.0)
Winter '18 (API version 41.0)
Summer '17 (API version 40.0)
Spring '17 (API version 39.0)
Winter '17 (API version 38.0)
Summer '16 (API version 37.0)
Spring '16 (API version 36.0)
Omni-Channel Components for the Salesforce Console
Omni-Channel lets your call center route any type of incoming work item to the most
qualified, available agents.
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Omni-Channel Components for the Lightning Console JavaScript API
Omni-Channel lets your call center route any type of incoming work item to the most qualified, available agents. The Lightning Console JavaScript API for Lightning Experience includes several methods and events that let you control how Omni-Channel works within the Lightning Service Console for your organization. -
Omni-Channel Components for the Salesforce Console Integration Toolkit
The Salesforce Console Integration Toolkit includes several objects that let you control how Omni-Channel works within the Salesforce console for your organization. If your org is using Salesforce Classic, use Salesforce Console Integration Toolkit methods.