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Recent Changes to the Service Cloud Voice for Partner Telephony Developer Guide

This section describes recent changes that have been made to this guide.

Updates for Spring ‘22

New topics:

Add Contact Center Channels to Enable Routing
Add a Partner Settings UI to Omni-Channel
Two-Way Agent Status Syncing
Automated Key Provisioning
Supervisor Listen In
Outbound Dialers
Line-Specific Controls
Supervisor API
Universal Call Recording Playback in Record Calls

Changes to existing topics:

Apex Reference—Added KeyProvider and PhoneNumberProvider
ConversationVendorInfo—Added keyProvisioningSupported, partnerPhoneNumberSupported, and universalCallRecordingAccessSupported
Connector API
- publishEvent—Added supervisor events
- AgentStatusInfo—New class
- CallInfo—New class
Troubleshooting—Added a Download Connector Logs section