Service Cloud Voice for Partner Telephony Developer Guide
jNewer Version Available
Recent Changes to the Service Cloud Voice for Partner Telephony Developer Guide
This section describes recent changes that have been made to this guide.
Updates for Winter ‘23
- This guide has been reorganized so that it’s easier to find information.
- Updated information in the Outbound Dialers
section about how to use a preview dialer. Related updates:
- Added the startPreviewCall method to the Toolkit API Lightning component (in the Voice Implementation Guide).
- Added the CallOrigin field to the VoiceCall object (in the Object Reference Guide).
- New topic: Send Voicemails to Agents. Related updates:
- Added a callOrigin parameter to Create a Voice Call Record Telephony API (in the Voice Implementation Guide).
- Added a callOrigin parameter to Update a Voice Call Record Telephony API (in the Voice Implementation Guide).
- New topic: Transfer Calls to a Queue. Related updates:
- Added a queue parameter to Create a Voice Call Record Telephony API (in the Voice Implementation Guide).
- New topic: Change Status While on a Call.
Updates for Summer ‘22
New topics:
- Perform a Blind Transfer
- Use Click-to-Dial for Transfers
- Customize the Destination List for Call Transfers in Omni-Channel
- Enable Voice Call Transfers via Salesforce Omni-Channel Flows
- Connector & Supervisor API
- CapabilitiesResult—Moved existing capabilities from AgentConfigResult to this new object. Added capabilities for new features (supervisor barge in, blind transfer, transfer to Omni-Channel flow, filter by transfer category).
- getCapabilities
- supervisorBargeIn
- SupervisedCallInfo
- hasTransferToOmniFlow
Changes to existing topics:
- Quick Start Partner Telephony Package. Added the ServiceCloudVoice component, which is automatically enabled when the quick-start-partner-telephony package is installed.
- Supervisor Listen In or Barge In—Added info about Supervisor Barge In and changed all references from AgentConfigResult to the new CapabilitiesResult.
- Troubleshooting—Added info about the possible causes when the Omni-Channel widget doesn't show agent work.
- Connector & Supervisor API
- AgentConfigResult—Moved some of the params to CapabilitiesResult.
- getPhoneContacts—Added a mention to contact types (not just contacts).
- PhoneContactsResults—Added a new parameter for contact types.
- publishEvent—Added new events for Supervisor Barge In.
- SupervisorEvents—Added new events for Supervisor Barge In.
Updates for Spring ‘22
New topics:
Changes to existing topics:
- Apex Reference—Added KeyProvider and PhoneNumberProvider.
- ConversationVendorInfo—Added keyProvisioningSupported, partnerPhoneNumberSupported, and universalCallRecordingAccessSupported.
- Connector API
- publishEvent—Added supervisor events.
- AgentStatusInfo—New class.
- CallInfo—New class.
- Troubleshooting—Added a Download Connector Logs section.