Service Cloud Voice for Partner Telephony Developer Guide

Overview
Recent Changes
Set Up and Publish Your Partner Telephony Package
Set Up Your Production Org
Connect Your Telephony System to Salesforce
Set Up Authentication
Develop Your Solution
Advanced Concepts
Connector API Reference
Get Started
Connector API Base
Connector API Interface
Connector API Objects
Supervisor API
superviseCall
SuperviseCallResult
supervisorDisconnect
SupervisorHangupResult
Supervisor Events
Object Reference
Apex Reference
Troubleshooting
PDF

Newer Version Available

This content describes an older version of this product. View Latest

Supervisor Events

These events can be used by a softphone (sent from the base connector automatically) or by using the publishEvent API (when on a desk phone). These events can only be sent if the agent has the capability isSupervisor. They’re used by Salesforce to update the Supervisor Call Monitor UI.

For information about publishing events, see publishEvent().

  • SUPERVISOR_CALL_STARTED — The call has started. This event is sent automatically by the base connector for desk phones.
  • SUPERVISOR_CALL_CONNECTED — The call has connected. This event is sent automatically on a softphone. It must be sent from a desk phone to connect the call.
  • SUPERVISOR_HANGUP — The supervisor has disconnected.