Service Cloud Voice for Partner Telephony Developer Guide

Overview
Recent Changes
Set Up and Publish Your Partner Telephony Package
Set Up Your Production Org
Connect Your Telephony System to Salesforce
Set Up Authentication
Develop Your Solution
Add Contact Center Channels to Enable Routing
Add a Partner Settings UI to Omni-Channel
Accept Inbound Calls in Omni-Channel
Integrate Incoming Voice Call Creation
Make Outbound Calls in Omni-Channel
Transfer Calls in Omni-Channel
Record Linking
Record Calls
Transcribe Calls in Real Time with the Create Transcript API
Post-Call CTR Sync with the Update VoiceCall API
Understand Agent Statuses
Two-Way Agent Status Syncing
Timed After Conversation Work
Handling Missed Calls and Call Errors
Advanced Concepts
Connector API Reference
Object Reference
Apex Reference
Troubleshooting
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Transcribe Calls in Real Time with the Create Transcript API

To see transcriptions in real time you can add the conversation body component in the voice call record page.

You can send the transcribed messages to the Create Transcript API with the valid JWT token. To learn more, see Create Transcript. This API uses JWT authorization to communicate with Salesforce.

You can also use the Connect REST API to upload or update transcripts.