Salesforce Health Cloud Developer Guide

Health Cloud Developer Guide
Health Cloud Data Model
Health Cloud Associated Objects
Health Cloud Fields on Standard Objects
Creating and Importing Documents
Intelligent Appointment Management
Working With Electronic Health Records
Engagement Interaction Data Model
EngagementInteraction
EngagementAttendee
EngagementTopic
Emergency Response Management
Apex Reference
Health Cloud Business APIs
Metadata Types
Health Cloud Custom Metadata Types
Health Cloud Empower Components for Experience Cloud Sites
API End-of-Life
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Engagement Interaction Data Model

The Engagement Interaction data model is used to store details (such as start and end date and time, topic, and attendees) about an interaction between a customer or their authorized representative and a customer service representation (CSR) or contact center agent (CCA).

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions with Health Cloud