ISVforce Guide
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Use an Organization-Wide Address on a Notification
By default, notifications sent by the Checkout Management App (CMA) include a generic
email address in the From field. But what if you want to include contact information for a
specific team at your company, like support or billing? You can specify an organization-wide
address on a notification so that customer replies are directed to the right people at your
company.
| User Permissions Needed | |
|---|---|
| To enable, disable, or customize notifications: | CMA Admin User |
| To configure organization-wide addresses: | Modify All Data |
Suppose that your company’s refund inquiries are fielded by a billing specialist
whose email address is billing@example.com. Let’s
step through how to add this email address to the Refund Notification template so that
customers know who to contact if they have questions.
- Log in to the org where the CMA is installed.
-
Create an organization-wide email address.
- From Setup, enter Organization-Wide Addresses in the Quick Find box, and then click Organization-Wide Addresses.
- Click Add.
- For the display name, enter a word or phrase that users who receive the email see as the sender. For this example, enter Billing Support.
- Enter an email address. For this example, enter billing@example.com.
- Choose which profiles can use the address. For this example, enable the address for all profiles.
- Click Save.
-
Add the organization-wide email address to the notification template.
- From Setup, enter Email Alerts in the Quick Find box, and then click Email Alerts.
- Find the notification template that you want to update, and then click Edit. For this example, choose the Refund Customer Notification template.
- For From Email Address, choose an organization-wide email address. For this example, choose "Billing Support" <billing@example.com>.
- Click Save.