Manage Orders in the Channel Order App | ISVforce Guide

Submit an Order
Submit an order to Salesforce when a customer purchases new products or requests changes to a subscription. If you’re ordering products for a new customer, verify that you have the customer’s Salesforce org ID before you create the order.

Edit an Order
You can edit the product, quantity, and pricing details of an order within 2 hours of submitting it to Salesforce. After 2 hours, the order is processed and can’t be edited. To change customer details or order type, you must recall the order and create a new one.

Clone an Order
When creating an order that’s similar to one you’ve submitted previously, you can save time by cloning the original order.

Recall an Order
If you don’t want Salesforce to process an order you’ve submitted, recall it. After you recall an order, it becomes read-only, and you can’t edit or resubmit it. You can recall an order within 2 hours of submitting it to Salesforce.

Delete a Draft Order
You can delete draft orders that you don’t want to submit, like duplicate orders. After you delete a draft order, you can’t recover it.

Fix Errors on Returned Orders
If you submit an order that Salesforce can’t process, we return the order and ask you to fix the errors that we identified. You can resolve the errors by reading the comments we provide, cloning the returned order, and then submitting the new order with the changes applied.