ISVforce Guide

Welcome to the ISVforce Guide
ISVforce Quick Start
Grow Your AppExchange Business
Design and Build Your Solution
Package and Test Your Solution
Pass the AppExchange Security Review
Publish Your Solution on AppExchange
Sell on AppExchange with Checkout
Monitor Performance with Analytics for AppExchange Partners
Monitor AppExchange Listing Performance with Marketplace Analytics
Marketplace Analytics Dashboard
Activity Summary in the Marketplace Analytics Dashboard
Filters in the Marketplace Analytics Dashboard
Visualizations in the Marketplace Analytics Dashboard
Activity Source Timeline
Activity Sources
Customer Engagement
Top AppExchange Searches
Activity Summary by Region
Lead Events Timeline
Lead Events
Chat Engagement
AMP Performance Timeline
Marketplace Analytics CSV Files
What’s the Difference Between Lead Events and Leads in Marketplace Analytics?
Get Started with the Marketplace Analytics Dashboard
Marketplace Analytics FAQs
AppExchange App Analytics
Manage Orders
Managing Licenses for Managed Packages
Partner Licensing Platform (Developer Preview)
Manage Features in First-Generation Managed Packages
Provide a Free Trial of Your Solution
Update Your Solution
Appendices
Glossary
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Customer Engagement

See how customers interact with your listing and its resources over time. Resources include screenshots, demos, test drives, and other items that you’ve added to your listing in the Publishing Console.

The Customer Engagement visualization with highlights around the local filter menu and a segment in the bar chart

To change activities or the time scale, adjust the local filters (1). The y-axis resizes based on the activities that you select. To resize the x-axis, change the View By filter. To see exact values, hover over a chart segment (2).

If the visualization doesn’t display data, try filtering by different metrics, or change the time period.

Definitions

Here’s how we define the metrics that appear in this visualization.
Metric Description
Case Studies Views of your listing’s case studies.
Customization Guides Views of your listing’s customization guides.
Data Sheets Views of your listing’s data sheets.
Demos Clicks on your listing’s Watch Demo button.
Get It Nows Clicks on your listing’s Get It Now button. Customers who click the button start the Get It Now installation flow, but might not complete it.
Tile Hovers Hovers over your listing tile. To qualify as a hover, the customer must pause long enough over the tile to display the listing detail popover. Includes repeat hovers by the customer.

Customers can hover over listing tiles on AppExchange’s category, collection, and search pages. The tile hover action isn’t available on home page listing tiles.

Note
Installs Installs of your solution initiated on AppExchange, your website, or from a code repository. For AppExchange installs, we count the number of successful completions of the Get It Now installation flow. Includes installs in production and sandbox orgs.
Lead Events Lead events on your listing. Events include: demos, test drives, chat interactions, Learn More clicks, and Get It Now clicks or installs. A customer who clicks Get It Now and then installs your solution is counted as a single lead event.
Saves Clicks on your listing’s Save button.
Screenshot n Views of screenshot number n. This number corresponds to the number shown in the image carousel on your listing.
Test Drives Clicks on your listing’s Test Drive button.
Testimonials Views of your listing’s testimonials.
Tile Views Views of your listing tile. To qualify as a view, the entire tile must be visible in the customer’s browser. Includes repeat views by the customer.
Webinars Views of your listing’s webinars.
White Papers Views of your listing’s white papers.
Visits Visits to your listing. Includes repeat visits by the customer.