Embedded Service for Web Developer Guide

Embedded Service for Web Developer Guide
Adjust General Parameters
Change the Embedded Chat Window Appearance and Behavior
Customize Embedded Chat
Expand the Pre-Chat Stage
Boost Chat Stage
Add Special APIs
Customize the Channel Menu
Embedded Service Customized Components
Code Snippet Versions
PDF

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Customize Embedded Chat

Take full control of the Embedded Chat experience from the static help button to post-chat stages. Use customizable parameters in the code snippet. Expand functionality by passing nonstandard pre-chat details. Set direct-to-button routing and allow pre-chat fields to fill automatically. Implement your own HTML and CSS code and more.

Here are the five stages of Embedded Chat to consider when using these developer guidelines.

Graphic of five stages of Embedded Chat, including static help button, pre-chat, waiting to chat, chat, and post chat.

An additional stage to consider if you’ve activated offline support.

Graphic showing static help button and offline support stages for Embedded Chat.