Customize Embedded Chat | Embedded Service for Web Developer Guide

Set Up and Customize an Automated Invitation
Connect an automated chat invitation with your Embedded Service deployment to proactively invite your customers to start a chat with an agent. Your invitation can slide, fade, or appear anywhere on the page based on the criteria you selected in Setup. You can also use your own HTML and CSS to make it match your company’s branding. Upgrade your code snippet to version 4.0 to use invitations.

Get Chat Event Notifications
Get notified when certain chat events are triggered. Subscribe to events by calling embedded_svc.addEventHandler() in your Embedded Chat code snippet.

Create Custom Chat Events
Custom chat events let you have your own communication channel with your customers using the agent console to send and receive your own chat events. Create custom events using your own JavaScript and CSS files.

Create a Snippet Settings File to Use Snippet Settings in a Community
Take your snippet-only settings like extra pre-chat configuration and direct-to-button routing to your Communities chat window. Create a JavaScript file and upload it as a static resource that you reference in your Embedded Chat Community component settings.

Enhance the Pre-Chat Page for Embedded Chat
Pass nonstandard pre-chat details, set up direct-to-button routing, and enable pre-chat fields to fill automatically for logged-in customers.